Effective Date: November 10, 2025
Last Updated: November 10, 2025
BatPathIQ (“we,” “our,” or “us”) operates batpathiq.com and provides online video swing analysis coaching services, training products, and digital educational content. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Information We Collect
Information You Provide
- Account Information: Name, email address, billing information, phone number
- Profile Information: Player age, experience level, goals, baseball/softball background
- Video Submissions: Swing videos you upload for analysis
- Communications: Messages, questions, and feedback you send us
- Payment Information: Credit card details processed securely through our payment processor
- Shipping Information: Delivery address for physical product orders (training kits, equipment)
- Purchase History: Products and services you’ve bought from us
Automatically Collected Information
- Usage Data: Pages visited, time spent on site, features used
- Device Information: IP address, browser type, operating system
- Cookies: Small files stored on your device to improve site functionality
How We Use Your Information
We use your information to:
- Provide video analysis and coaching services
- Process payments and manage subscriptions
- Fulfill product orders and arrange shipping
- Send drill prescriptions and progress updates
- Deliver digital products (PDFs, curriculum materials)
- Communicate about your membership, orders, and our services
- Improve our platform and create better content
- Respond to your questions and support requests
- Send promotional emails about new products and services (you can opt out anytime)
- Comply with legal obligations
Information Sharing
We do NOT sell your personal information. We share information only in these situations:
- Service Providers: Payment processors (Stripe/PayPal), email service providers, hosting companies, shipping carriers (Canada Post, UPS, FedEx), fulfillment partners
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In the event of a merger, sale, or acquisition
- With Your Consent: When you explicitly agree to share information
Your Video Content
- Videos you submit remain your property
- We use submitted videos solely for providing coaching services to you
- We will NOT use your videos for marketing without explicit written permission
- Videos may be retained for progress tracking purposes
- You can request deletion of your videos at any time
Data Security
We implement industry-standard security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure payment processing (PCI-DSS compliant)
- Regular security audits
- Limited employee access to personal data
- Secure cloud storage with backup systems
However, no system is 100% secure. You use our services at your own risk.
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update incorrect or incomplete information
- Deletion: Request deletion of your account and data
- Opt-Out: Unsubscribe from marketing emails
- Data Portability: Receive your data in a common format
- Withdraw Consent: Stop allowing us to process your data
To exercise these rights, email us at [privacy@batpathiq.com] or [support@batpathiq.com].
Children’s Privacy
Our services are intended for players of all ages, but accounts must be created by someone 18 or older. If you’re under 18, a parent or guardian must create and manage your account.
We do not knowingly collect personal information from children under 13 without parental consent. If we discover we’ve collected such information, we will delete it immediately.
Cookie Policy
We use cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic
- Personalize your experience
You can disable cookies in your browser settings, but this may limit site functionality.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices of these sites. Review their privacy policies before providing personal information.
International Users
BatPathIQ operates from Canada. If you’re accessing our services from outside Canada, your information will be transferred to and processed in Canada, which may have different privacy laws than your country.
Changes to This Policy
We may update this Privacy Policy periodically. We’ll notify you of significant changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending an email to registered users (for material changes)
Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact us:
Email: [support@batpathiq.com] or [privacy@batpathiq.com]
Mail: BatPathIQ, Regina, Saskatchewan, Canada
This policy complies with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).