Refund and Cancellation Policy

Effective Date: November 10, 2025
Last Updated: November 10, 2025

This policy explains how cancellations and refunds work for BatPathIQ membership subscriptions and product purchases.

Part 1: Membership Subscriptions

Cancellation Policy

How to Cancel:

  • Log into your account at batpathiq.com
  • Go to Account Settings → Subscription
  • Click “Cancel Subscription”
  • Confirm cancellation

Alternatively, email support@batpathiq.com with your cancellation request.

When Cancellation Takes Effect:

  • Cancellations take effect at the END of your current billing period
  • You retain full access to all membership benefits until your paid period expires
  • No partial month refunds for early cancellations
  • Your account will not be charged again after cancellation

Reactivating After Cancellation:

  • You can reactivate your subscription anytime
  • Pricing may have changed since your original signup
  • Founding member rates may no longer be available
  • Development/Elite tier spots subject to availability

Subscription Refund Policy

7-Day Money-Back Guarantee (First-Time Members Only):

  • New members can request a full refund within 7 days of initial signup
  • Must not have submitted more than 1 video for analysis
  • Contact support@batpathiq.com with refund request
  • Refunds processed within 5-10 business days
  • One-time offer per person/household

After 7 Days:

  • Monthly subscriptions are non-refundable
  • No prorated refunds for partial months
  • Services are provided digitally upon payment

Exceptions – When Subscription Refunds May Be Granted

We may provide refunds outside the 7-day window in these situations:

Service Failures:

  • We fail to deliver video analysis within stated turnaround times repeatedly
  • Technical issues prevent you from accessing the platform for extended periods
  • We don’t fulfill our stated service obligations

Billing Errors:

  • You were charged incorrectly or multiple times by mistake
  • Your account was charged after cancellation
  • Payment processing errors on our end

Extenuating Circumstances:

  • Serious injury preventing ability to use services (medical documentation required)
  • Other exceptional situations reviewed case-by-case

How to Request Exception Refunds: Email support@batpathiq.com with:

  • Your account information
  • Reason for refund request
  • Supporting documentation if applicable

We review exception requests within 3-5 business days.

No Subscription Refunds For:

  • Change of mind after the 7-day period
  • Lack of use or engagement with the platform
  • Not achieving desired results (results vary individually)
  • Failure to practice prescribed drills
  • Dissatisfaction with coaching advice
  • Switching to a different coach or program

Part 2: Physical Products

Physical Product Returns

30-Day Return Policy:

  • Return unused, unopened products within 30 days of delivery
  • Products must be in original packaging
  • Customer pays return shipping costs
  • Refund issued within 5-10 business days of receiving returned product
  • Refund is purchase price only (original shipping non-refundable)

Defective or Damaged Products:

  • Report defects/damage within 7 days of delivery
  • Provide photos of defect/damage
  • We’ll send replacement at no charge OR issue full refund (your choice)
  • We pay return shipping for defective/damaged items
  • Email support@batpathiq.com immediately

Non-Returnable Physical Products:

  • Items marked “Final Sale” at time of purchase
  • Used, opened, or altered products
  • Products without original packaging
  • Items damaged by customer misuse

Return Process:

  1. Email support@batpathiq.com with order number and reason
  2. We’ll provide return authorization and address
  3. Ship item back with tracking
  4. Refund processed within 5-10 business days of receipt

Physical Product Refunds – Special Cases

Wrong Item Shipped:

  • We pay return shipping
  • Send correct item immediately at no charge
  • Full refund if you prefer

Lost or Delayed Shipments:

  • Contact us if package doesn’t arrive within expected timeframe
  • We’ll investigate with carrier
  • Replacement or refund issued if package is confirmed lost

Restocking Fees:

  • 15% restocking fee for non-defective returns of opened items
  • No restocking fee for unopened items or defective products
  • No restocking fee for wrong items we shipped

Part 3: Digital Products

Digital Product Refund Policy

7-Day Refund Window:

  • Request refund within 7 days of purchase
  • Only if you have NOT accessed, downloaded, or opened the product
  • Once you download or access digital content, sale is final
  • Email support@batpathiq.com with purchase details

No Refunds After Access:

  • Digital products are non-refundable once accessed
  • You receive the product immediately upon purchase
  • We cannot “take back” digital content once delivered

Exceptions for Digital Products:

  • File is corrupted and cannot be opened (we’ll replace or refund)
  • Wrong product delivered (we’ll send correct product)
  • Technical issues preventing download (we’ll assist or refund)
  • Duplicate purchase made in error (refund duplicate)

Digital Product Protection

No Sharing or Reselling:

  • Digital products are for personal use only
  • Sharing, distributing, or reselling is prohibited
  • Violations result in account termination and potential legal action
  • We track unauthorized distribution

Part 4: Tier-Specific Policies

Mental Game Tier ($47/month)

  • 7-day money-back guarantee for new members
  • No refunds after first week
  • Monthly billing, cancel anytime (takes effect next period)
  • Unlimited spots available

Development Tier ($147-197/month)

  • 7-day money-back guarantee for new members
  • No refunds after first week
  • Monthly billing, cancel anytime (takes effect next period)
  • Limited spot availability – cancellation opens your spot to waitlist

Elite Tier ($297-397/month)

  • 7-day money-back guarantee for new members
  • No refunds after first week
  • Monthly billing, cancel anytime (takes effect next period)
  • Includes monthly Zoom call – unused calls don’t carry over or receive refunds
  • Very limited spots – cancellation opens your spot to waitlist

Part 5: Tier Changes

Downgrading Tiers

  • You can downgrade from Elite to Development or Mental Game tier anytime
  • Downgrades take effect at your next billing date
  • No refunds for the current period at higher tier
  • Downgrade requests: support@batpathiq.com

Upgrading Tiers

  • You can upgrade anytime (subject to availability for Development/Elite)
  • You pay the prorated difference immediately upon upgrade
  • New tier benefits begin immediately after payment
  • Upgrade requests: support@batpathiq.com or through account settings

Part 6: Payment Processing

Refund Methods

  • Refunds issued to original payment method
  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank processing times vary by institution
  • Shipping costs refunded only if product was defective or we made an error

Failed Payments

  • Failed automatic payments pause your subscription
  • You have 7 days to update payment information
  • After 7 days, subscription cancels and spot may be released
  • Reactivation subject to availability and current pricing

Part 7: Founding Member Special Terms

Locked-In Pricing

  • Founding members receive lifetime locked pricing
  • Prices don’t increase as long as subscription remains active
  • Cancellation forfeits founding member rates forever
  • No refunds on locked rates (standard policy applies)

Founding Member Cancellation Warning

If you’re a founding member and cancel:

  • You permanently lose your locked-in rate
  • Reactivation will be at current market rates
  • Your founding member spot is NOT held
  • This is a one-time opportunity – once lost, cannot be regained

Part 8: Chargebacks and Disputes

Chargeback Warning

Filing a credit card chargeback instead of requesting a refund may result in:

  • Immediate account termination without refund
  • Loss of access to all content and services
  • Permanent ban from future BatPathIQ services
  • Legal action to recover costs

Please contact us first. We handle legitimate refund requests fairly and promptly.

How We Handle Disputes

  1. We investigate all refund requests thoroughly
  2. We communicate clearly about our decision
  3. We explain our reasoning if a refund is denied
  4. We offer alternatives when appropriate

Part 9: Satisfaction Guarantee Details

What’s Covered (7-Day Guarantee)

Our 7-day guarantee for memberships means you can:

  • Try our video analysis service
  • Access the drill library
  • Review our coaching style and methods
  • Evaluate if our approach fits your needs

What’s Not Covered

The guarantee doesn’t cover:

  • Expecting specific performance results in 7 days
  • Not liking prescribed drills (we stand by our methods)
  • Finding free content elsewhere online
  • Comparison shopping with other coaches
  • Used or opened physical products
  • Downloaded or accessed digital products

Part 10: Special Circumstances

Force Majeure

If BatPathIQ cannot deliver services due to circumstances beyond our control (natural disasters, pandemic restrictions, major technical failures), we will:

  • Notify members as soon as possible
  • Pause billing until services resume
  • Offer prorated refunds for extended outages (over 14 days)
  • Provide alternative content or services when possible

Product Availability Issues

If ordered product becomes unavailable:

  • Full refund of product cost
  • We’ll notify you immediately
  • Option to substitute similar product

Shipping Carrier Issues

  • Lost packages: Refund or replacement after carrier investigation
  • Delayed packages: Contact us after expected delivery date passes
  • Damaged in transit: Full refund or replacement, we cover return shipping

Part 11: Contact for Refund Questions

Questions about our refund policy? Need to request a refund? Contact us:

Email: support@batpathiq.com
Subject Line: “Refund Request” or “Return Request”
Response Time: Within 24-48 hours (business days)

Include in your message:

  • Order number or account email
  • Reason for refund/return
  • Photos (if product defect)
  • Preferred resolution

Part 12: Policy Updates

We may update this Refund Policy. Changes will be posted at batpathiq.com/refund-policy with the “Last Updated” date. Continued use after changes constitutes acceptance.

Part 13: Fair Treatment Commitment

At BatPathIQ, we believe in fair treatment of our customers. If you have a legitimate concern about billing, service delivery, product quality, or refunds, we will work with you in good faith to find a reasonable solution.

We built this business on integrity. We stand behind our coaching, our products, and our word.

Bottom Line:

  • Memberships: Try risk-free for 7 days
  • Physical Products: 30-day returns on unopened items, immediate replacement for defects
  • Digital Products: 7-day refund if not accessed

We’re committed to delivering quality coaching and products. We handle every refund request fairly.

Last Updated: November 10, 2025

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